Incorrect, damaged or faulty item?

In the unfortunate event that you have received an incorrect, damaged or faulty item, please email us at within 3 days of delivery and our friendly customer care team will help you get things sorted.

Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Please report any problem to the delivery team before they leave.

To process any issues, we will need as much information as possible to help us resolve your claim efficiently.  Failure to provide this information will result in a delay to your claim.

 Please provide:

  • Your name, address, contact number, email address and relevant MAVEN order number 
  • Details of the issue
  • Images of the product which clearly show error, fault or damage.  
  • Images of packaging (even if the packaging is intact on arrival)
  • Images of anything else you deem relevant to the claim

We will acknowledge your claim within 2 working days but please allow us time after this to investigate the issue with the relevant brand or delivery partner, if necessary, before a resolution can be reached.

The item may need to be returned so please save the original packaging for this eventuality.

We do not offer compensation in the event of a product being faulty, incorrect or damaged but will arrange for any problem to be rectified as quickly as possible.  We always try to ensure that your order arrives correctly and in perfect condition.

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